Shipping and returns

Shipping

• Standard shipping: We offer standard shipping throughout Spain, with an estimated delivery time of 2-5 business days.
• Shipping cost: The shipping cost depends on the delivery location. You can calculate it during the checkout process or in your cart.

• Shipping confirmation: Once your order is processed, you will receive an order confirmation email. Subsequently, when the shipment leaves our logistics center, you will receive another with the tracking number so you can check the status of your shipment at all times.

Returns

We want you to feel confident when shopping with us, which is why we offer a hassle-free returns policy:

• Return period: You can return your order within 14 calendar days of receipt.
• Return conditions: Products must be unopened, in their original packaging, and in perfect condition. Returns will not be accepted for products that have been opened or used.
• Return process: To initiate a return, follow the process via the following link:
  
  Request a return
  
  Our team will provide you with detailed instructions to complete the process.
• Return costs: Shipping costs for returns are the responsibility of the customer, unless the product received is defective or there has been an error in the shipment on our part.

Refunds

Once we receive and verify the condition of the returned product, we will process the refund within 5-7 business days. Refunds will be issued via the same payment method used for the original purchase.